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丙烯酸漆企业忽视网站客服的影响

作者：admin 来源： 日期：2014/10/13 8:40:39 人气： 标签：丙烯酸漆
丙烯酸漆企业忽视网站客服的影响服务水平普遍低下。首先有些涂料企业在实际中操作不当，有服务相当于没服务，有媒体曾经做过在节假日致电涂料企业客服的调查，发现有超五成的电话无人接听，而国内品牌远比多乐士等国外品牌做得不够，另外客服的专业性也不够，不能全面为消费者解答问题，甚至推卸责任；
Service level is generally low. First of all, some paint enterprises in practice improper operation, service is equivalent to no service, the media has done a survey on holidays to call the coating enterprise customer service, found that over fifty percent call no answer, while domestic brands than Dulux foreign brands have not done enough, professional and other customer service is not enough, can not fully to answer consumer questions, or even pass the buck;
有的丙烯酸漆企业十分注重涂料的电商服务，却忽略了网店客服等小细节，试想，如果消费者提出有疑虑而不能及时取消，那他还会继续关注这个品牌的产品吗？同时严重的还损害了涂料企业的品牌形象。其次是不能提供优良的服务
Some enterprises pay great attention to paint the e-commerce service, but ignore the net inn customer service and other small details, just think, if consumers have doubts not timely cancel the forward, he will continue to pay attention to the brand of the product? At the same time, serious but also damage the coating enterprise brand image. The second is unable to provide excellent service
成本却被暗中转嫁给消费者，很多涂料企业采用经销商的方式来销售产品，但缺少对经销商的筛选和监管，甚至选用多个经销商，使得同个品牌的涂料产品售后服务质量不同，出现后期涂装的问题时，缺乏责任心的经销商却不顾售后服务质量，只顾盈利，没有良好的服务
The cost was secretly passed on to consumers, many paint enterprises to adopt ways that dealers to sell products, but the lack of screening and supervision to the dealers, and even use multiple dealers, makes the same brand of paint products after sale service quality of different, appear later painting questions, lack of responsibility but dealers regardless of customer service service quality profit, only, no good service
却还要把成本转嫁给消费者，消费者售后维权无门，最终对该品牌失去信心，这对涂料企业是非常不利的只有品质好的产品加上好的品牌才会产生溢价与增值作用。好品质增强了品牌的公信力与顾客忠诚度。好品牌反过来提升了好品质的身份与地位。好品质与好品牌相辅相成，相得益彰。离开了品质
But also the costs to the consumer, the consumer rights not customer service, and ultimately lose confidence in the brand, this is very unfavorable only good quality products coupled with good brand will produce a premium and value-added role of coatings enterprises. Good quality enhances the credibility and brand loyalty. A good brand and in turn enhance the identity and status of good quality. Good quality and good brands complement each other, complement each other. Left the quality
丙烯酸漆品牌如同没有躯体的灵魂；离开了品牌，品质如同行尸走肉一般。好品质与好品牌配合默契，企业的长期宣传与广而告之的作用下，品牌会成为著名品牌，产品会成为优质产品与消费者信得过的产品，涂料企业会成为知名企业。
Brand as a body without a soul; left the brand, quality as a dead-alive person general. Good quality and good brand tacit cooperation, long-term advocacy and advertised under the action of the enterprise, brand will become a famous brand, the product will be high-quality products and trusted consumer products, paint business will become a well-known enterprises.
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